Terms of Service

General information
By placing an order, you are considered to have read through and accepted the sales conditions. Preston Hair AB observes the Swedish Consumer Sales Act, the Distance and Doorstep Sales Act and the Personal Data Act.

Who can make a purchase?
You must be 18 years or older to make a purchase at www.prestonhair.com. If you are under 18 years old, you can only make a purchase with the permission of your guardian.

Customer details
You are entirely responsible for ensuring that the details you provided are accurate. Please always check the information you give us twice to make sure that all the information is correct. You can always change your customer details by logging in.

The shipping charge in Sweden is SEK 49 per order. If your order is more than SEK 400 after any discounts have been applied, shipping is free. This is subject to change.

All prices are quoted inclusive of VAT.
Payment by card
You can pay using all Swedish bank cards and international credit cards connected to VISA, MasterCard or American Express. prestonhair.com does NOT HAVE ACCESS to your card number. Your card number is sent encrypted direct to our payment service provider, which in turn contacts our card processing bank for payment approval.
Follow the steps carefully and only click once when asked to approve your purchase. If you click more than this, your order may be reserved more than once. We will cancel unintentional double payments, but the order may have been reserved several times before we get the chance to cancel double payments. No administrative charges nor any other charges are payable when you pay by card.

What is the security code (CVV2/CVC2)?
To increase the level of security, you, as a customer, are asked to enter the final three digits on the signature strip on the back of your card. Visa calls this CVV2, while MasterCard calls this CVC2. These codes are also called security codes or security numbers. The code is sent to your card issuer to be checked and verified.

Card fraud
Any attempts at card fraud will be reported to the police.

We delivered within 2-5 days. You will receive an sms when your product has arrived at the nearest collection point. Delivery delays may occur that are outside our control. This could be, for example, because a supplier is not able to meet its delivery obligations to us. If this happens, we accept no liability towards customers for any damage that this delay may cause. However, we will of course notify you if the delivery is taking longer than expected.

Non-collected packages
The package will remain for 14 days from the time it arrives at the collection point. If you do not collect the package, we will send you an invoice to cover our shipping and handling costs, which is currently SEK 150.


If your product is damaged in any way, is unusable in any way or if you have received the wrong product, please contact us at shop@prestonhair.com within three days after you have received your order at the latest.

Shipping damage

If your consignment is damaged during shipping, you yourself must complain to the collection point where you collected the product in accordance with shipping company rules. We recommend that you always check the consignment when you receive it and complain direct to the collection point if the consignment has clearly been damaged during shipping. Also send us an email to notify us that you have complained about the consignment, explaining which order the consignment relates to.

Personal details
Prestonhair.com stores personal details, including your personal identity number, in a register for mail order handling and to enable us to send you interesting offers, if you have chosen to receive them. You can choose at any time not to receive these offers.
The details that Prestonhair.com stores is used for internal use, to enable us to meet our obligations to you as a customer, to send you offers, etc. If you accept the sales conditions, you consent to us storing your personal details, including your personal identity number. A customer can withdraw this consent at any time by contacting contact@prestonhair.com. After consent has been withdrawn, the handling of the customer’s details will cease and all details and information relating to the customer will be deleted. This register is governed by the Personal Data Act.

In accordance with the Swedish Electronic Communications Act, which came into force on 25 July 2003, everyone who visits a website is notified if cookies are being used. When you visit Prestonhair.com, cookies will be saved on your computer. This is done to make it easier for you to make any future purchases. If you do not accept the use of cookies, you can change the settings of your web browser to automatically reject cookies or to inform you if a website uses cookies.

Force Majeure
Events such as acts of war, natural disasters, labour disputes, official decisions, non-deliveries from sub-contractors, price-increasing factors and other comparable events that are outside the control of prestonhair.com, which could not have reasonably been predicted, will be referred to as force majeure, which means that prestonhair.com will be released from its obligations to execute agreements that it has entered into.
Misprints and changes
prestonhair.com makes reservations for misprints in the prices that appear on the page. prestonhair.com reserves the right to make changes to information, including prices, product range, sales conditions, specifications and product offers, etc., without prior notice.

Contact details
Robert Preston Hair AB (corporate identity number: 556712-3178)
Narvavägen 25, SE-114 60 Stockholm, Sweden

Refund policy

To us, no order is complete until you are fully satisfied, this is why we make returns free and easy. If something isn’t quite right, you have 14 days to return. We’ll give you a full refund by the same method you used to pay. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse.

We ask that items are returned clean and unused due to hygiene reasons. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, soiled or damaged), will not be refunded and will be sent back to you.

When will I receive my refund?

We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service.

All refund information will come directly to you from Klarna.

Pay now – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

Pay later – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

Slice it – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.  

How to return

1. Pack your products in the original plastic bag and/or box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

2. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord or Schenker parcel shop of your choice.

3. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

Shipping policy

Shipment Information

Products from www.prestonhair.com will be dispatched on regular working days, Monday to Friday (on non holidays).

Orders are shipped by UPS within EU and UK. US/CA orders are shipped by FedEx/USPS. Orders to Sweden by PostNord.

Preston Hair offers free standard delivery on orders above 400 SEK within Sweden.

Shipments within the EU and UK: 3 – 7 days

Shipments within US/CA: 3 – 8 days

Shipping cost within the EU: €15.00
Shipping cost within the UK: £10
Shipping cost within the US: $10.00
Shipping cost within CA: $13.00
Please note that delivery to rural addresses can result in longer delivery time.

Legal notice

All of the content displayed on this website, including photographs, text, streaming video, and the website design are protected by copyright. You may not sell, transfer, copy, publish, license or otherwise distribute any content of this website without express written permission of Robert Preston Hair AB owner of www.prestonhair.com ©  All rights reserved.